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Terms and Conditions

1- Cancellation of online lessons
To cancel your lesson, you can simply send us an email or sms and wait for my email to confirm the cancellation. However, please note that I must receive it 5 hours before the scheduled start of the lesson. 
2-My refund policy 
If a student cannot attend his/her current course due to personal reasons, he/she may transfer the balance of the course (i.e. the remaining lessons) to another agreed, later date. No administration fee will be charged for this service. 
3-Lateness for online lessons 
Please be on time for your online lessons. I will wait a maximum of 15 minutes for you to come to your class. 
It is strongly advised that you check that your hardware and Internet connection are fit for online learning. 
4-Teacher cancellations 
Although I will try to be available to teach all online lessons 100% of the time, there may be times when my personal circumstances mean that I have to cancel a lesson myself at short notice, i.e. on the same day of the lesson. However, in this eventuality your lesson will be rescheduled at a time later in the month. 
5-Regular study times 
To secure your regular study slot, it is strongly advised that you book in advance to avoid disappointment. 
6-Sharing online lessons with other people 
Please note that this in a one-to-one service. However, should the student wish to invite a friend, only the person who has paid for the online lessons will be directly addressed in class.
7-Behavior during online lessons 
Inappropriate student behaviour during the online lesson is not acceptable and will not be tolerated.
8-Price increases 
From time to time, it may be necessary to raise the price per lesson. However, such increases will only take place to reflect an increase in operating costs.

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